Same Day Delivery FAQ's
WHERE DOES PLATINUM DELIVER?
Our primary delivery area is the Calgary area only. All neighborhoods within Calgary city limits are included.
HOW MUCH DOES DELIVERY COST?
Same day delivery is free for orders over $125, for any orders under $125 there will be a $15 flat fee.
HOW DO I CHOOSE SAME DAY DELIVERY?
Once you have completed your order and are at the shipping section of the checkout, select the option of same-day delivery and proceed with your checkout.
DO I HAVE TO BE HOME TO RECEIVE MY DELIVERY?
You don’t need to be at home to receive your order. If you will not be home please let us know where you would like your order dropped off. We are not liable for any stolen packages.
If you are not home, we will take a picture of the package at your door and send you an email confirmation.
WHEN DOES PLATINUM DELIVER?
Our drivers deliver between the hours of 6 pm and 9 pm on weekdays only.
If you place your order before 4 pm you will receive it that same day, any orders placed after 4 pm will be delivered the next business day.
I LIVE IN AN APARTMENT—WHAT ARE MY DELIVERY OPTIONS?
There are several options:
- Provide us a buzzer number with the floor and unit number, your driver will use the code to leave your order at your suite door.
- Get permission from the manager, caretaker, or neighbour to allow your driver access to leave the order at your suite door.
- Leave the order in a secure location outside your building or at a nearby location such as your office.
CAN I CHANGE MY DELIVERY DAY?
If you would like to request a specific delivery day please send us a notification as to your preference of day. Deliveries are made weekdays only from 6 pm to 9 pm.
WHAT IF I MISS MY DELIVERY?
If you are not home we will leave your order at your door and send you an email confirmation with a photo of your package.
For any additional questions or concerns please email email@example.com or call 403-454-9535.